Accreditations
Thomas Telford’s quality administration systems hold ISO 9001 certification, for the provision of professional training to the civil engineering and construction industry. Our certification means that our customers can be assured that Thomas Telford:
- seeks to provide services of the highest quality and meet our clients’ requirements
- monitors the quality of its performance and strives to continuously improve
- has a proven, documented, implemented and maintained quality management system
- has clearly defined customer satisfaction objectives.
Thomas Telford’s quality management systems are regularly audited by an internal auditor and certified annually by an independent external quality auditor. You can find out more about ISO 9001:2008 here.
Thomas Telford is proud to have achieved Investors in People recognition, the UK’s leading people management business improvement standard. Investors in People frameworks are outcome focused and so benefit our customers by helping us to ensure that:
- our staff are focused on our customers needs
- we have systems in place to support and develop our staff
- we continuously improve and develop our service
- we follow best practice.
Like all Investors in People, Thomas Telford is regularly reviewed by an independent IIP assessor to determine whether we continue to meet the requirements of the standard. You can find out more about IIP here.